We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us.
You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers.
We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
If you email us, we collect your email address and other information you supply so that we can reply to your enquiry.
What information we hold
When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
Where we store your information
If you contact us or we work together, your information may be stored and/or processed through our:
Website, if you submit a contact form
Email provider, if you contact us
Accounting software, if we work together
We don’t publish the names of our providers to protect our business, but we chose these systems partly for their commitment to security and we can provide more details robluftjazz [at] gmail [dot] com if necessary.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.
We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information
Rob Luft, is responsible for the security of your information. You can contact him by email at robluftjazz [at] gmail [dot] com if you have any concerns about the information we store.
Who has access to your information
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it.
The computers we use ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Rob Luft by email at robluftjazz [at] gmail [dot] com.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.